Healthcare Sector

Jordan is ranked as the leader in the Arab region and the fifth in the world in terms of medical tourism. The country’s advanced healthcare system is a combination of 103 public and private hospitals and about 700 healthcare centers spread across Jordan, offering high-quality medical treatment at competitive prices. According to the World Bank, Jordan offers the best healthcare services in the Middle East. This has made it a preferred destination for patients from across the Middle East, particularly Saudi Arabia, Iraq, Sudan, Libya and Yemen.

Under the Jordan Economic Growth Plan (2018 – 2022), the healthcare sector policies aim to achieve several objectives, most notably improve the sustainability of the quality and safety of healthcare services, promote investment in medical tourism and support national pharmaceutical industries.

World-Class Medical Services

In 2014, Jordan was named ‘Medical Destination of the Year’ by the IMTJ Medical Travel Awards for attracting 250,000 international patients and generating more than USD 1 billion in revenue. Home to the Dead Sea, the largest natural spa in the world, and the King Hussein Cancer Center, the only specialized cancer treatment facility in the Middle East, Jordan has become an international destination for health and wellness treatments.

Besides Jordan’s security and stability, numerous factors have helped bolster the global standing of the country’s healthcare sector. These include a highly skilled, educated and multilingual labor force, as well as internationally accredited hospitals equipped with the latest machinery and technologies.

In the 1960s, Jordan’s domestic pharmaceutical industry began and, since then, has expanded rapidly to become a regional leader in pharmaceutical production. The country boasts 16 registered local pharmaceutical companies, most notable of which are Hikma Pharmaceuticals and Dar Al Dawa.

Since the breakout of the Syrian crisis, Jordanian public healthcare facilities have assisted about 1.8 million refugees between 2012 and 2016. This has raised a number of challenges for the sector, as the overall cost of healthcare services provided reached nearly JOD 1.5 billion since the start of the refugee crisis.

Digital Healthcare Solutions

As successive governments face rising costs and spending, it is imperative to create innovative solutions that can improve access to information, provide quality care, reduce inconsistencies and cut back on expenses within the healthcare sector’s stringent framework of laws and regulations. With the launch of the REACH2025 initiative, which seeks to digitize Jordan’s economy, the healthcare sector is being targeted as one of the early adopters of e-services.

For its part, the Ministry of Health has collaborated with Electronic Health Solutions (EHS) – a non-profit company launched in 2009 – and the Ministry of Information and Communications Technology to transform and sustain a continuously improving healthcare system in Jordan by leveraging technology. To that end, EHS launched Hakeem, the first national initiative of its kind, to automate the public healthcare sector in Jordan using an Electronic Health Record solution, allowing health personnel to access medical records by entering patients’ national ID numbers. EHS plans to implement Hakeem in all public hospitals and healthcare centers by the end of 2020.

When looking at how innovation is changing the way patients access and use healthcare, Bright Jordan has emerged as the first and only licensed healthcare consultancy and medical tourism company in Jordan. The company seeks to drive healthcare innovation within the medical sector by offering unique and integrated medical tourism solutions that are focused around the patient rather than the process.

Similarly, Altibbi, a leading digital health platform in the Arab world, began as the result of the lack of Arabic medical and health terminology sources. Today, Altibbi has transformed the patient-doctor experience by becoming a one-stop-shop for Arabic-speaking users seeking reliable healthcare-related resources and access to a network of more than 20,000 doctors from all specialties, anywhere at any time.